How to delete your account
- Open the Portium app.
- Go to Settings.
- Select Delete Account.
- Confirm deletion.
Account deletion is permanent. If you create a new account later, it will be treated as a new profile.
What data is deleted
- Your account profile and sign-in record.
- Your meal entries, nutrition estimates and meal photos.
- Your Steward requests, dietary preferences and coaching notes.
- Your weight and water entries.
- Your nutrition goals, settings and notification preferences.
What data may be retained
- An installation record (installation ID, the Portium user ID that used it, and the number of free entries granted) is kept so free entries cannot be claimed again.
- Purchase records held by RevenueCat, Google Play and Apple may be retained for legal, tax, and financial compliance.
- Aggregated or de-identified analytics may be retained to understand app performance.
- Crash reports may be retained to improve stability.
See the Privacy Policy for details.
Timing
- Account deletion is processed immediately when you confirm in the app.
- Backups may retain deleted data for up to 30 days before being overwritten.
Subscriptions
Deleting your Portium account does not cancel an active subscription. Cancel it in the store where you bought it: Google Play (instructions) or the Apple App Store (instructions).
You can cancel in the store before or after deleting your account.
Need help?
If you cannot access the app to delete your account, contact support and we will assist:
- Email: marty@portium.app
If you want support-assisted deletion, include the email address you used to sign in.